How to Communicate with Deaf and Hard of Hearing Patients & Families
An online course in delivering culturally competent care.
Do you work in healthcare?
This course is designed for healthcare staff at all roles and functions - clinical and non-clinical:
Do you want to know how to interact and communicate with deaf and hard of hearing patients and families?
Do you want to increase your cultural competence?
Do you want to create an authentic connection and positive experience with deaf and hard of hearing patients?
Are you a student in healthcare?
It's not too early to prepare, increase your awareness and cultural competence.
This course will prepare you to deliver culturally competent care to deaf and hard of hearing patients and families.
General Overview
The Foundation
- Legal rights of deaf and hard of hearing patients
- Equal access and equal opportunity to healthcare services
- Limited English Proficiency
The Why
- Statistics
- Deaf patients' perspectives on healthcare
- Health Disparities
- Cultural Competence
The How
- Do's and don'ts on how to communicate and interact
- Culturally competent terminology
- Deaf culture
Practical Tips
- How to effectively work with sign language interpreters
- Recognize universal signs and symbols
- Learn about assistive listening devices and text-based communications.
No, the course does not provide clinical instruction or advice on the clinical diagnosis, treatment, or management of deaf and/or hard of hearing patients.
